Privacy Policy

Effective Date: 4 August 2025

This Privacy Policy explains how personal information is collected, used, and protected when you access or use this website to book online appointments and video consultations. By using this website, you agree to the practices described in this Privacy Policy. Please read it carefully before proceeding.

1. Introduction

Your privacy is important. This website is committed to ensuring that your personal data is handled securely, responsibly, and transparently. The services offered are limited to:

Online Appointment Booking
Video Consultation Booking

As the services provided are strictly appointment-based and non-returnable/non-refundable, only essential personal information is collected for smooth operation.

2. Information Collected

When you use this website, the following information may be collected:

Personal Identification Information
- Full name
- Date of birth (if required)
- Gender (optional)
Contact Information
- Email address
- Mobile number
Payment Information
- Transaction details (via secure third-party payment gateway)
- Billing-related information (no payment card details are stored on this website)
Appointment Details
- Date and time of booking
- Type of consultation (online or video appointment)
- Notes provided during booking
Technical Information
- IP address
- Browser type and version
- Device information
- Log files and cookies for website optimization

3. Purpose of Collecting Data

Your data is collected only for specific, lawful, and limited purposes, including:

Processing and confirming your online appointment or video consultation.
Sending booking confirmations, reminders, and important service-related updates.
Managing secure payments through trusted payment providers.
Maintaining records for legal, tax, and accounting obligations.
Improving website functionality, user experience, and security.

4. Legal Basis for Processing Data

Data is collected and processed under the following legal grounds:

Consent: You provide consent by booking an appointment and agreeing to the policies.
Contractual Necessity: Data is needed to fulfil your appointment booking request.
Legal Compliance: Certain information must be retained for legal or tax requirements.
Legitimate Interest: To improve services, ensure security, and prevent fraudulent activity.

5. Data Storage & Security

All personal information is stored securely with restricted access.
Industry-standard encryption and security protocols are applied to protect data.
No financial details such as debit/credit card numbers are stored on the website.
Appointment and transaction records are retained for as long as necessary to meet legal obligations.

6. Data Sharing & Disclosure

Your information will never be sold or rented. It may only be shared in the following circumstances:

Payment Processing Partners – to process payments securely.
Legal Requirements – when disclosure is required by law, court order, or regulatory authorities.
Technical Support Providers – for website hosting, maintenance, and security (bound by confidentiality agreements).

No data is shared with advertisers, marketers, or unrelated third parties.

7. Cookies & Tracking

This website uses cookies and similar technologies to:

Improve website performance and user experience.
Remember your booking preferences.
Analyse website traffic for improvements.

You can manage cookie settings through your browser. Disabling cookies may affect certain website functions.

8. Your Rights

You have the following rights regarding your data:

Right to Access: Request details of the information stored about you.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Erasure: Request deletion of your data, subject to legal or contractual requirements.
Right to Restrict Processing: Request limited use of your data.
Right to Data Portability: Receive a copy of your data in a machine-readable format.
Right to Withdraw Consent: Withdraw consent at any time, without affecting previous lawful processing.

9. Data Retention Policy

Personal data is retained only for as long as required to provide services or comply with legal obligations.
Appointment and payment records may be retained for accounting and compliance purposes.
Once data is no longer needed, it is securely deleted or anonymized.

10. Refund & Cancellation Policy

All appointments booked online or through video consultation are non-returnable and non-refundable.
Once a booking is confirmed, no changes, refunds, or cancellations are permitted.
By booking an appointment, you acknowledge and accept this condition.

11. Third-Party Links

This website may contain links to external websites. These third-party websites have their own privacy policies, and this website is not responsible for their practices.

12. Children’s Privacy

This website is not intended for use by individuals under the age of 18 without parental/guardian consent. Personal data of minors is collected only when strictly necessary for an appointment and with appropriate authorization.

13. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect legal, technical, or business changes. Updates will be posted on this page with a revised “Effective Date.” Continued use of the website after changes means acceptance of the updated policy.

14. Governing Law

This Privacy Policy shall be governed by and interpreted under the laws applicable in India. Any disputes related to this Privacy Policy shall be subject to appropriate legal jurisdiction.

15. Summary

By booking an online or video consultation through this website, you consent to the collection, use, and storage of your personal information as described in this Privacy Policy. Your data is treated with respect, confidentiality, and security at all times.