Shipping and Delivery

Effective Date: 4th August 2025

This Shipping and Delivery Policy (“Policy”) explains how services purchased through this website are delivered and accessed by you. Since the website exclusively provides online appointment bookings and video consultation services, there are no physical goods shipped. Instead, all services are delivered digitally and virtually. By scheduling an appointment, purchasing a video consultation, or using this platform, you agree to the terms of this Policy.

1. Nature of Services

1.1 The website offers online appointments and video consultations with medical professionals in the field of ENT care.
1.2 No physical products are sold, shipped, or delivered through this platform.
1.3 Service delivery occurs entirely through online platforms, such as scheduled video calls or secure teleconsultation links shared via email, SMS, or through the website’s dashboard.

2. Service Delivery Process

2.1 Online Appointment Delivery

When you book an appointment, you will receive a confirmation via email or SMS within a few minutes of successful payment.
The confirmation will include your appointment date, time, and instructions to join the consultation.
In case of in-person appointments (if applicable), only the booking confirmation is delivered digitally.

2.2 Video Consultation Delivery

Video consultations are delivered through a secure digital platform (such as Zoom, Google Meet, or a similar telehealth tool).
A consultation link or access code will be provided to you prior to your scheduled appointment.
The delivery of this service is considered complete once the consultation link has been sent to your registered contact details.

2.3 Instant Confirmations

All bookings are processed in real-time.
Delivery of your service access (appointment details, video links, or confirmations) occurs within a few minutes of a successful transaction.

3. Timeframes for Delivery

3.1 Online Appointments

Appointment slots are displayed on the website at the time of booking.
The service delivery (consultation) will take place on the specific date and time chosen by you.

3.2 Video Consultations

The delivery of the consultation link occurs immediately after payment confirmation.
Actual service delivery (video session) happens at the scheduled date and time selected during booking.

3.3 Delays or Rescheduling

While every effort is made to ensure punctuality, technical issues, unforeseen emergencies, or unavoidable circumstances may cause rescheduling.
If rescheduling is required, you will be informed promptly through your registered contact details.

4. Non-Delivery Situations

4.1 Since the services are digital in nature, non-delivery may occur in the following circumstances:

Incorrect email address or mobile number provided at booking.
Technical failure in the user’s internet connection, device, or software.
Missed consultation due to the client’s unavailability.
Failure to join the video link at the scheduled time.

4.2 In such cases, the responsibility for non-delivery lies with the user, and no refund or replacement will be provided.

5. User Responsibilities in Delivery

To ensure smooth service delivery, you agree to:

Provide accurate and up-to-date contact details (email, phone number, etc.).
Check your inbox, spam folder, or SMS for appointment confirmations and video links.
Ensure you have a stable internet connection and functional device to join video consultations.
Log in at least 5–10 minutes before the scheduled time to avoid missing your slot.

6. Technical Delivery Support

6.1 If you face issues accessing your appointment details or video consultation link, you must report the issue at least 24 hours prior to your scheduled time.
6.2 Reasonable efforts will be made to re-send access details or provide alternative arrangements.
6.3 The website, however, is not liable for delays caused due to user-end technical problems.

7. Delivery Completion

7.1 Delivery is deemed complete when:

You receive appointment confirmation details on your registered contact details.
You receive the video consultation link before the scheduled appointment time.

7.2 Once the confirmation or consultation link has been delivered, the responsibility for accessing and attending the consultation lies solely with the user.

8. No Physical Shipping

Since this platform only offers digital services (appointments and video consultations), no physical shipping, courier, or postal delivery is involved.

You will not receive any physical goods.
All services are delivered digitally via electronic communication.

9. International Delivery

9.1 The services may be accessible globally, subject to internet availability and regional laws.
9.2 Users outside the country of origin may still book and attend consultations, provided they meet the technical requirements.
9.3 The timing of the consultation will be based on the time zone mentioned during booking. It is the user’s responsibility to join according to the correct time zone.

10. Failed or Missed Deliveries

10.1 If you miss your scheduled appointment or consultation due to reasons beyond the control of this platform, the session will be considered delivered.
10.2 No rescheduling or refunds will be provided for missed appointments, unless explicitly allowed under exceptional circumstances.
10.3 Users are strongly encouraged to keep reminders and alarms to ensure timely attendance.

11. Service Availability

11.1 Service delivery is subject to availability of slots, internet connectivity, and professional schedules.
11.2 The website reserves the right to decline or reschedule delivery of services if required due to emergencies, technical issues, or other unavoidable factors.

12. Non-Refundable and Non-Returnable Policy

12.1 Since the services provided are intangible, digital, and time-based, they are strictly non-returnable and non-refundable once delivered.
12.2 By completing a booking, you agree that service delivery begins immediately upon confirmation, and you waive any right to cancellation or refund.

13. Changes to Delivery Policy

13.1 This Shipping and Delivery Policy may be updated from time to time to reflect changes in service procedures, legal requirements, or technology updates.
13.2 The latest version of this Policy will always carry the effective date at the top.
13.3 Continued use of this website constitutes acceptance of the updated Policy.

14. Governing Law

This Shipping and Delivery Policy shall be governed by and construed in accordance with the laws applicable in your jurisdiction.

Summary

Services are digital only (appointments and video consultations).
Delivery occurs via instant confirmation and video links.
Users are responsible for accurate contact details, internet access, and timely attendance.
All bookings are non-refundable and non-returnable.
Delivery is considered complete once details are sent to your registered email or phone.